FAQ

Frequently Asked Questions

What do you do here at Zaniac?

  • Zaniac offers after-school programs and camps for K-8 kids.
  • We build students’ confidence with programs like Zane Math and Homework Help, and we foster their curiosity with programs such as LEGO Robotics and Computer Programming.
  • We deliver a math and science experience that engages, motivates, and excites K-8 kids while making their parents proud about providing them with a real academic advantage.
  • Our core offering: Zane Math - a uniquely compelling, effective, and measurable approach to get kids caught up or ahead in math.

We also offer 6-week STEM enrichment courses:

  • Lego Robotics - Students get exposed to engineering problem solving in a fun environment where learning feels like play.
  • Computer Programming - Using Scratch, a programming environment designed by MIT, kids learn the logic of programming without being buried in syntax.
  • Minecraft - We use Minecraft as a tool to teach concepts like physics, natural resource management, and architecture.
  • Chess - We believe that if you teach a child to play chess, they will feel smarter and more confident.
  • Touch Typing - Kids are having to write essays at younger and younger ages, and we know that ideas don’t flow when students have to peck around on the keyboard - we want to eliminate this factor for kids.

Do you allow kids to sit in on one class or have a trial class before deciding if they want to commit to the 6-week program? Is there an option to pay for just one class?

If you would like to try a single class before purchasing a full course, you may pay a single class rate which will be credited toward the full course price if you decide to enroll. Please ask your campus manager about single class rates.

What is the correlation between a student’s grade in school and what level of Zane Math they would likely be in?

  • Level 1 - K
  • Level 2 - K-1
  • Level 3 - 1-2
  • Level 4 - 2
  • Level 5 - 2-3
  • Level 6 - 3-4
  • Level 7 - 4
  • Level 8 - 5
  • Level 9 - 5-6
  • Level 10 - 6
  • Level 11 - 6-7
  • Level 12 - 7
  • Level 13 - 7-8
  • Level 14 - 8

How does Zane Math compare to the Common Core Curriculum?

  • Zane Math is aligned with the common core and it establishes an understanding of the fundamental K-8 math concepts in order to help kids build confidence in school.
  • Zane Math is a measured approach from start to finish.
  • Kids start by taking a free assessment which will determine his/her Zane Math level. Each week, they complete milestones to test the understanding of the previous lesson.
  • At the end of the course, students complete an achievement which can be compared to the assessment to show exactly how much was learned about each concept.
  • Hard copy assessments, milestones, and achievements are scanned and can be viewed by the parents at zaniaclearning.com.
  • Zane Math is based on a mix between Eastern and Western math programs.

What are your age limits? Will you make exceptions for exceptional youngsters or for kids that are beyond 8th grade but still need help with math?

  • Minimum age requirement: the student has started Kindergarten.
  • The minimum requirement for every course is that they have begun to learn how to read (exceptions can be made for chess).
  • Maximum age: students haven’t yet begun 9th grade (we will accept 8th graders during the summer after 8th grade).

Do you provide any tutoring outside of Zaniac?

Zaniac offers private tutoring in any subject — please speak with your campus manager for hourly rates. Zaniac does not provide in-home tutoring and Zaniac instructors are not permitted to offer competing services outside of Zaniac.

Can students bring their homework with them to a Zane Math course?

  • In addition to Zane Math, we also offer our homework center.
  • Students can get help from one of our trained instructors or use our computers to write reports and take breaks by playing educational games.
  • Outside schoolwork is not completed during Zane Math lessons.

Will my child receive 1-on-1 attention in your classes?

Our group classes are taught with a small student-to-teacher ratio for an exceptional experience. We also offer private classes and homework help.

What makes you different from other learning centers?

  • At Zaniac, we emphasize the necessity of having a fun and inspiring learning environment for kids.
  • We provide unique technology enrichment courses such as Lego Robotics, Computer Programming, and Minecraft.
  • We prioritize experiential learning as a pedagogy.
  • Our measured approach and our own custom online software allows parents to keep track of how their child is doing as they progress through a course.

What is assessment based curriculum?

Adults think they are pretty smart, but in fact we have very little notion of how humans learn. Kids know: They play games that continually challenge their skills. Until, that is, they go to school. That’s when the games stop for many kids, particularly when the work they do in school is below, or above, their current level, or is work that they have already mastered somewhere else.

Continual challenge at every level equals fun and learning — and that's what is behind Zane Math and Zaniac’s other blended learning programs.

Zane Math divides all common core K-8 math into 60 distinct concepts with 12,000 problems in our computerized database. Students begin by taking a paper-and-pencil assessment to identify concepts they already know and concepts where they can improve. This handwritten assessment is scored, scanned and uploaded to their online desk at zaniaclearning.com. Then, the computer is used to generate a paper-and-pencil, customized, 6-week 100-page curriculum, that is taught live, in a 5-student classroom with peer-based instruction and the latest technology. Each week your student's progress, concept by concept, is measured with an online handwritten milestone that compares what they've learned vs their original assessment — no concept is left behind.

Learn more about Zane math and our other blended learning technology programs.

What is Zaniac Asheville's policy for make-up sessions?

Zaniac offers 1 make-up session per child, per program, course or event with at least 24-hours prior notice to the Campus Manager. This allows us to reschedule instructors who are otherwise scheduled for your child. Additionally, make-up sessions for a program, course or event will be offered if we cancel a session due to inclement weather (we will proactively reach out to reschedule a session due to inclement weather). Make-up sessions are not be provided for any camps. Make-up sessions are not provided for programs, courses or events which are cancelled less than 24 hours of the session start time. Any make-up sessions will be provided based on campus availability and any make-up session must be rescheduled within 30 days of the missed session. Contact the Campus Manager to cancel or to schedule a make-up session.

What is Zaniac Asheville's policy for Cancellations and Refunds?

Programs, Courses and Events:

For cancellations made prior to 2 weeks of the start date of the program, course or event, the customer has the option of either (i) having the amount paid refunded less a cancellation fee of $30 (or the total amount if it is less than $30), or (ii) having the amount paid added as a credit to your Zaniac account. For cancellations made within 2 weeks of the start date of the program, course or event, the customer will receive a credit to their Zaniac account in the amount paid less a cancellation fee of $30 (or the total amount if it is less than $30). For cancellations of a program or course made after the first session is already taken, a $50 fee will be assessed for the first session and any remaining amount paid will be refunded. No refunds or credits will be made after the second session is taken (with the specific exception that if the cancellation is due to the student’s documented COVID-19 diagnosis or quarantine order then the customer will receive credit to their Zaniac account of the amount paid less a cancellation fee of $30 per program, course or event). Any cancellation fee credit will be maintained as a credit on your account and can be used for any future purchases made within 6 months of the cancellation. Your credit is transferable to any family member.

After-School STEM Club Days and Multi-Day Packs:

All STEM Club Days must be used between September 23, 2021 – June 7, 2022. No refunds or credits for any unused Days. For cancellations made prior to 24 hours the start time of the reserved STEM Club Day will be credited back to your Multi-Day Pack in full. For cancellations within 24 hours of the start time of the reserved STEM Club Day, there is no refund or credit (with the specific exception that if the cancellation is due to the student’s documented COVID-19 diagnosis or quarantine order then the customer will receive credit back to their Multi-Day Pack in full). STEM Club Days are transferable to any family member.

Camps:

For camps between September 1 and May 31 of the school year: For cancellations made prior to 2 weeks of the start date of the camp, the customer has the option of either (i) having the amount paid refunded less a cancellation fee of $30 (or the total amount if it is less than $30), or (ii) having the amount paid added as a credit to your Zaniac account. For cancellations made within 2 weeks of the start date of the camp, the customer will receive a credit to their Zaniac account in the amount paid less a cancellation fee of $60 (or the total amount if it is less than $60). For cancellations of a camp on or after the start date of the camp, there is no refund or credit (with the specific exception that if the cancellation is due to the camper’s documented COVID-19 diagnosis or quarantine order then the customer will receive credit to their Zaniac account of the amount paid less a cancellation fee of $30 per camp). Any cancellation fee credit will be maintained as a credit on your account and can be used for any future purchases made within 6 months of the cancellation. Your credit is transferable to any family member.

For camps between June 1 and August 31: For cancellations made at least 30 days prior to the start date of camp, the customer has the option of either (i) having the amount paid refunded less a cancellation fee of $75 per camp (or the total amount if it is less than $75), or (ii) having the amount paid added as a credit to your Zaniac account. For cancellations less than 30 days prior to the start date of the camp, there is no refund or credit (with the specific exception that if the cancellation is due to the camper’s documented COVID-19 diagnosis or quarantine order then the customer will receive credit to their Zaniac account of the amount paid less a cancellation fee of $75 per camp). Any amount credited will be maintained as a credit on your account and can be used for any future purchases made within 1 year of the cancellation. Your credit is transferable to any family member

Birthday Parties:

A customer may change the birthday party date or time up to 4 weeks prior to the birthday party date, subject to availability. Cancellations made prior to 2 weeks of the birthday party date will be refunded in full less a cancellation fee of $50. For cancellations less than 2 weeks of the birthday party date, there is no refund or credit.

What health and safety protocols is Zaniac taking?

We take the health and safety of our students and team very seriously. Our safety protocols can be found here>.